IT Helpdesk Specialist - Wilmington, De law firm!! Hybrid - $70-85k
*Prior/current law firm/legal industry experience is required!
Job Overview
The IT Help Desk Specialist provides first- and second-level technical support to firm personnel, ensuring high system availability and prompt resolution of hardware, software, and network issues. This position requires strong technical troubleshooting skills, excellent client service, and prior experience supporting information systems within a legal environment.
Essential Duties & Responsibilities
Receive, log, and prioritize technical support requests submitted via phone, email, and ticketing system.
Diagnose and resolve Tier 1 and Tier 2 technical issues related to desktops, laptops, mobile devices, printers, and peripheral hardware.
Support, configure, and troubleshoot legal-specific software applications, including Document Management Systems (DMS), timekeeping, and comparison tools.
Provide advanced technical support for Microsoft 365, with an emphasis on Word formatting, document recovery, and PDF manipulation.
Configure and troubleshoot remote access technologies, including VPN, virtual desktops (VDI), and Multi-Factor Authentication (MFA).
Provision and set up user accounts, access permissions, and distribution groups in Active Directory / Microsoft Entra ID.
Escalate complex infrastructure, network, or security issues to senior systems administrators when appropriate.
Maintain accurate inventory tracking for hardware and software assets.
Required Qualifications & Competencies
Education & Experience: Associate or Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience. Prior help desk support experience within a law firm environment is required.
Technical Knowledge:
Proficiency in Microsoft Windows 10/11, Microsoft 365 Suite, Active Directory, and remote support tools.
Demonstrated experience supporting legal applications (e.g., iManage, NetDocuments, Litera, Aderant).
Understanding of network basics (TCP/IP, DNS, DHCP, VPNs).
To apply, please send your resume and references to durban@libertyjobs.com.
I look forward to connecting with you!
Dan Urban
Liberty Personnel Services, Inc.
1001 Conshohocken State Rd, Ste 2-410
West Conshohocken, PA 19428
484.567.2093
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