Job Description

• Experience supporting Windows and Apple/Mac operating systems .
• Strong knowledge of computer hardware, software, peripherals, printers, and mobile/handheld devices .
• Experience with Windows 10/11, Windows Server, Microsoft 365/Office, email, and network printing .
• Knowledge of Active Directory administration and user support.
• Experience using ServiceNow for incident/ticket management.
• Basic understanding of Cisco networking devices, Ethernet cabling, TCP/IP, multicast, and networking concepts .
• Experience supporting Oracle client-based applications .
• Ability to troubleshoot and deploy desktop/laptop hardware and software.
• Willingness to provide 24/7 onsite support and work at different MTA facilities as needed.
• Ability to move and lift IT equipment .
• Strong verbal, written, and interpersonal communication skills.

• Provide onsite 24/7 IT support at the Rail Control Center, Power Control Center, and Backup Rail Control Center.
• Install, configure, update, maintain, and troubleshoot computer hardware and software .
• Provide Windows and Apple OS support to MTA users.
• Troubleshoot issues with desktops, laptops, printers, handheld devices, peripherals, email, and network printing.
• Perform basic system administration , including Active Directory-related support.
• Manage and resolve IT incidents and service requests through ServiceNow .
• Support Oracle client applications and other business software.
• Troubleshoot basic network connectivity, Ethernet cabling, and Cisco-related issues.
• Perform hardware and software technical reviews and evaluations.
• Coordinate IT/project requirements with different MTA departments.
• Deploy and replace computer equipment at assigned MTA locations.

Required:

• Hands-on Desktop Support / Help Desk / IT Support experience.
• Windows and/or Mac OS troubleshooting experience.
• Experience with Active Directory, Microsoft 365, ServiceNow, and hardware support .
• Basic networking knowledge, including TCP/IP and Ethernet .
• Strong customer service and communication skills.

Preferred:

• Experience with Unix, Linux, or Solaris .
• Experience with Cisco networking devices .
• Experience supporting Oracle client-based applications .
• Experience with Symbol handheld devices .
• Knowledge of Visio, CAD, or technical drawings .

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