Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and services, helping clients design, implement, and manage technology solutions for today while enabling transformation for tomorrow.
Sales Operations is a critical enabler of Insight’s commercial performance. The function drives efficiency, scalability, and data-driven decision-making across the sales organisation by optimising processes, systems, and governance.
The Sales Operations Manager is responsible for maximising sales productivity and effectiveness within a defined business segment by owning forecasting, planning, performance management, and operational execution. This role partners closely with Sales Leadership and cross-functional teams to ensure disciplined pipeline management, accurate forecasting, and continuous process improvement.
Key Responsibilities
Forecasting & Pipeline Management
Own forecast cadence, ensuring accuracy, consistency, and transparency across pipeline, backlog, and bookings
Monitor pipeline health and conversion trends; proactively identify risks and opportunities
Performance Management & Analytics
Analyse sales performance metrics and deliver actionable insights to Sales Directors
Develop and maintain reporting packs, including QBRs, dashboards, and executive summaries
Support resource allocation and territory optimisation through data-driven recommendations
Planning & Governance
Support annual planning, quota setting, and target allocation
Drive account planning discipline and execution in partnership with sales leadership
Provide forward-looking insights for budgeting and operational planning cycles
Data & Systems Ownership
Ensure data integrity across CRM and ERP systems to enable accurate reporting and forecasting
Oversee system adoption, usage standards, and continuous process optimisation
Manage and resolve sales operations workflow issues and escalations
Process Optimisation
Identify inefficiencies across the sales lifecycle and implement scalable, standardised processes
Drive operational excellence initiatives across the region (e.g., EMEA alignment)
Establish and enforce best practices for deal management, renewals, and pipeline hygiene
Leadership & Stakeholder Engagement
Partner with Sales Directors/Managers to drive execution against strategic priorities
Influence senior stakeholders through data-backed insights and recommendations
Lead and develop a high-performing sales operations capability
Qualifications & Experience
Strong experience in Sales Operations, Revenue Operations, or commercial strategy roles
Advanced proficiency in CRM/ERP systems and Microsoft Office (especially Excel)
Strong analytical capability with experience translating data into business impact
Proven ability to operate in a fast-paced, deadline-driven environment with high attention to detail
Excellent stakeholder management skills, with the ability to influence senior leadership
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