Job Description

Full-time positions; must be able to work Monday through Friday 8:00 am to 5:00 pm.

Operates a teller’s window by providing prompt, efficient, and accurate customer service, representing the Bank in a courteous, professional manner, alert to customer needs and willing to cross-sell or refer the customer to the appropriate staff. Must meet WestStar Bank's service and sales expectations.

Essential Functions

• Accepts deposits: verifying cash, endorsements, and issues receipts.
• Answers customer inquiries and gives balances when requested.
• Performs check-cashing and saving bond redemption services.
• Sells Cashier’s Checks and U.S. Savings Bonds.
• Accepts commercial loan, installment loan, and Treasury Tax payments.
• Accepts wire transfer, stop payment, and address change requests.
• Processes Visa/Master Card and Discover card cash advance transactions.
• Responsible for maintaining a high level of accuracy and security of bank assets.
• Promotes/cross-sells the Bank’s products and services as opportunities arise.
• Is knowledgeable of and follows the opening and closing procedures at their assigned location.
• is knowledgeable of and compliant with Regulation CC, Bank Secrecy Act, and the Gramm-Leach-Bliley Act.
• Is knowledgeable of all bank policies and security equipment relating to teller operations.
• Performs other duties as assigned.

Experience/Qualifications

• Ability to operate teller terminal and other standard office equipment.
• At least one year teller or equivalent experience in a financial institution.
• High school diploma or equivalent.
• Must possess ability to communicate effectively with customers in a positive manner.
• Must have ability to accurately handle heavy cash flow.
• Successful completion of teller training and any other compliance training deem necessary by the bank.

Physical Requirements

• Ability to lift 50 lbs.
• Ability to stand throughout work shift.
• Office setting

Equipment Used

• Standard office equipment (computer, phone)
• Coin sorter machine
• Teller Cash Recycler/Sorter

WestStar in an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender race, ethnicity, disability, or veteran status.

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