Job Description

Description

Looking for those in early stages of pursuing a cybersecurity career; looking to grow their career and stay in this role long term.

Needs to have networking awareness

MUST have customer service skills

- they will be speaking with customers who may be upset (i.e. dealing with fraud, identity theft, phone taken over by a bad actor, etc) so they need to be able to handle these conversations professionally and with tact

Needs to have knowledge of SPAM, email, Phising, Vishing, etc

Candidates must be engaged and committed to the role

Must have a degree of professionalism and do the work in a professional environment (with no distractions or noise)

In this role, contractors will receive tickets to work that will involve calling a customer for resolution.

Training is involved;

1st week will onboard with the training resources (learning things like email etiquette, set up rules, intro to the team, etc)

Then they will start to learn about identity theft

Depending on how that goes, additional trainings may be added (i.e. payment fraud)

There are scorecards for productivity.

Contractors will start to be held accountable the 2nd month

These scorecards can be accessed daily

Volume of tickets varies 25-60 per day

Type of person who does well here usually is someone pursuing a cybersecurity career.

Also someone learning about this on their own and has a passion for cybersecurity knowledge.

Shift work between 9a-9p EST

can sit anywhere within the US

typically contractors are working the 9a-6p EST shift

Skills

security, cyber security

Top Skills Details

security,cyber security

Additional Skills & Qualifications

security

Experience Level

Entry Level

This is a Contract position based out of Philadelphia, PA.

The pay range for this position is $13.50 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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